Technical Team Manager
££48,000 GBP
Onsite WORKING
Location: United Kingdom (Greater London) Type: Permanent
Role: Technical Team Manager
Location: Bracknell
Salary: Up to £48,000
We’re hiring an experienced Technical Team Manager to lead a multi-tier IT support team (1st, 2nd, 3rd Line). You'll oversee daily operations, manage escalations, and ensure high service standards through effective leadership and process improvement.
Key Responsibilities:
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Manage day-to-day service desk operations and team performance
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Monitor and meet SLAs/KPIs
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Drive incident, change, and release management
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Develop automation workflows using ITSM tools
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Coordinate patching, software deployments, and reporting
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Mentor and develop team members
Required Experience:
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Proven leadership in IT support environments
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Hands-on knowledge of:
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VMware/Horizon
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Microsoft Server 2019
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Cisco/Juniper networking
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Active Directory, Exchange
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Trellix/Trend security tools
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ITIL-based processes
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Nice to Have:
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Windows 10, SharePoint, Linux, MDM (Avanti)
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Experience with SCOM, SQL, ePo, Excel
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Understanding of PDR/JSPs
If you're technically strong and thrive in a people-focused leadership role, we want to hear from you.
Reference: AMC/JMR/TTM
#jamc
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