Vacancy detail

Technical Team Manager

£40000-48000 GBP

Onsite WORKING

Location: United Kingdom (Greater London – Bracknell) Type: Permanent

Technical Team Manager – IT Service & Infrastructure
Bracknell (Onsite)
£40,000 – £48,000 + Bonus
Security Clearance: Must be eligible for UK SC Clearance

A trusted technology and services organisation is seeking a Technical Team Manager to lead a multi-tiered IT support team covering 1st, 2nd, and 3rd Line support. This is a great opportunity to blend hands-on technical support with people management—delivering high-quality service across government and enterprise environments.

You’ll be responsible for the day-to-day running of the service desk, coaching junior staff, driving process improvements, and maintaining performance across ITSM operations. This role is ideal for someone with a solid infrastructure background looking to take the next step in leadership, with ongoing support for professional development and upskilling.

 

What you'll be doing:

  • Overseeing daily operations across 1st to 3rd Line support

  • Managing SLAs, KPIs, and reporting to ensure service quality

  • Leading change, patch, and release management activities

  • Designing ITSM workflows and process documentation

  • Supporting escalations and liaising with internal/external stakeholders

  • Mentoring junior team members and participating in recruitment

 

What we’re looking for:

  • Strong IT support background with team leadership experience

  • Knowledge of:

    • Microsoft Server 2019, Windows 10

    • VMWare / Horizon

    • Active Directory, Exchange

    • Cisco / Juniper devices

    • ITIL processes and service desk tools

  • Desirable: SharePoint, Linux, MDM (Avanti), Trellix/Trend, SQL, SCOM

Please note: Due to the nature of the work, candidates must be eligible for UK Security Clearance, which typically requires at least 5 years of continuous UK residency.

 

Package:

  • £40,000 – £48,000 base

  • Bonus scheme

  • 26 days annual leave + public holidays

  • Double-matched pension (up to 10%)

  • Life assurance and flexible benefits package

 

To hear more about the Technical Team Manager opportunity, get in touch with Connor Smyth at Anson McCade on 020 77806706.

Reference: AMC/CSM/FTM

Postcode: RG12 0AB

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