Technical Manager
£48,000 GBP
Onsite WORKING
Location: United Kingdom (Greater London – Bracknell) Type: Permanent
Technical Manager
Location – Bracknell
Salary – Up to £48,000
Clearance - Active SC Clearance is required for this role
On-site Requirements – 5 days per week
The Opportunity:
We’re looking for a Technical Manager to join our on-site team in Bracknell. This is a key leadership role managing 1st, 2nd, and 3rd Line Support Technicians, ensuring exceptional service delivery to customers across the UK.
This role is ideal for a motivated leader with a strong IT support background and a passion for coaching others. You’ll be empowered to shape processes, influence service improvements, and expand your own technical and leadership expertise.
Key Responsibilities:
• Manage day-to-day operations of the Service Desk, ensuring efficient resolution of incidents and requests.
• Define and track SLAs and KPIs to uphold high-quality support standards.
• Develop clear documentation and processes to enhance team efficiency.
• Design automation workflows to streamline service delivery using tools like Microsoft SCSM.
• Oversee team performance, recruitment, and staff development activities.
• Coordinate with third-party vendors and internal teams to resolve issues and manage escalations.
• Participate in Change and Release Management processes and act as a CAB member.
• Monitor patch management, software deployments, and reporting using SCOM, SQL, ePo, and Excel.
Your Experience:
We’re looking for a technical manager with strong leadership skills and solid IT infrastructure experience, including:
• Virtualisation (VMware / Horizon)
• Microsoft Server 2019
• CISCO / Juniper network devices
• Trellix / Trend
• Active Directory & Exchange
• ITIL processes
Benefits:
• Salary – Up to £48,000
• Bonus – Up to 5%
• 26 days annual leave + public holidays (3 flexible)
• Double-matched pension contributions (up to 10%)
• Life assurance
• Incentive plans & employee discounts
• Access to Virtual GP, EAP, and other wellness services
For more information, please apply below or contact me directly.
Reference: AMC/SCA/TTM
Technical Manager
Reference: AMC/SCA/TTM
Postcode: RG12
#shca
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