2nd Line Support Engineer
£30000 GBP
Bonus
Onsite WORKING
Location: Fareham, Portsmouth, South East – United Kingdom Type: Permanent
2nd Line Support Engineer
Location: Fareham (On-Site, Monday to Friday)
Salary: £30,000
Security Clearance: SC required
The Opportunity:
A fantastic opportunity has arisen for an enthusiastic and motivated 2nd Line Support Engineer to join a growing IT support team based on-site in Fareham, providing service desk and infrastructure support for a major defence education facility.
Key Responsibilities of a 2nd Line Support Engineer:
- Respond to and resolve Service Desk tickets in line with SLAs and internal procedures
- Provide support for Windows 10, Windows Server 2016/2019, and core Microsoft technologies
- Support and troubleshoot issues relating to Active Directory, Group Policy, and SCCM
- Work with Hyper-V and/or VMware to support virtualised infrastructure
- Assist in deploying, imaging, and maintaining end-user devices and software
- Contribute to documentation, process improvements, and project-based technical work
- Uphold security protocols and follow relevant policies related to access and configuration
Skills and Experience required:
Solid experience with or understanding of:
- Windows 10 desktop support
- Windows Server environments
- SCCM or similar imaging/deployment tools
- Active Directory & Group Policy
- VMware and/or Hyper-V
- Excellent customer service and communication skills
- Willingness to learn and grow technical capabilities
- Strong documentation and troubleshooting approach
- Driving licence required due to occasional travel to nearby sites
What’s on Offer:
- Salary - £30,000
- Up to 5% performance bonus
- SC clearance sponsorship available
- Access to certifications and skill-up tools (e.g. Udemy)
- Excellent progression path within a structured technical team
- 26 days annual leave + bank holidays
- Private medical insurance
- Double-matched pension scheme (5% employee / 10% employer)
For more information, please apply below or contact me directly.
Reference: AMC/SCA/SLS
2nd Line Support Engineer
Reference: AMC/SCA/SLS
Postcode: PO13
#shca
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