Vacancy detail

2nd Line Engineer (Service Desk Support)

£32,000 GBP

Bonus

Onsite WORKING

Location: Guildford, South East – United Kingdom Type: Permanent

Role: 2nd Line Support Engineer (Service Desk Support)
Work Type & Location: Fareham – On-site, 5 days a week
Role Type: Permanent
Start Date: ASAP

Must hold active SC or be eligible*

We’re looking for a 2nd Line Support Engineer to join a growing technical support team in Fareham. This is a fully on-site role, ideal for someone with a good understanding of IT support who’s looking to build a career in infrastructure, desktop, and service desk support within a structured and well-supported environment.

You’ll be providing support to end users in a live, customer-facing training environment, working on ticketed support issues, imaging, installations, user management and occasional project work. This is a great opportunity to grow your technical skills with access to Udemy courses, hands-on experience, and clear internal progression pathways.

As a 2nd Line Support Engineer, you will:

• Provide support to users, log and resolve service desk calls in line with SLAs.

• Deploy and maintain desktop images and software using SCCM.

• Perform basic diagnostics and troubleshooting of user and system issues.

• Support Windows 10 workstations and Windows Server environments.

• Manage Active Directory, Group Policy and participate in maintenance activities.

• Get involved in broader project work depending on your skill level and interest.

• Operate in a security-cleared environment supporting a military training site (SC clearance will be arranged if not already held).

Required Skills & Experience:

• Understanding of Windows OS (ideally Windows 10).

• Working knowledge of Windows Server 2016/2019.

• Basic SCCM experience (imaging, deployment).

• Familiarity with Active Directory and Group Policy.

• Exposure to Hyper-V and/or VMware virtualisation.

• Confident communicator, able to work in a team and interact professionally with end users.

• Willingness to learn and develop new skills – training will be provided.

• Full UK driving licence.

Nice to Have:

• Knowledge of Office 365, Exchange, Teams or Outlook.

• Backup systems experience.

• Familiarity with ITIL processes or service management tools.

Key Benefits:

• Salary: £30,000 – £32,000 DOE

• Up to 5% bonus

• Industry certification support (Udemy & more)

• Career progression – this role has opened due to internal promotion

• Opportunity to work on live infrastructure projects alongside support tasks

If you’re currently working in roles such as 2nd Line Support, Desktop Support, IT Support Analyst, Technical Support Engineer, or Service Desk Analyst – this could be your next step forward.

Reference: AMC-AQU- slse

Postcode: PO14

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