Senior Service Designer
£55,000 - 70,000 GBP
Healthcare, Pension, Cycle to Work Scheme, Flexible Working
Hybrid WORKING
Location: Central London, Greater London – United Kingdom Type: Permanent
Senior Service Designer
Salary: Up to £70,000
Location: London (Hybrid)
A leading UK consultancy is hiring Senior Service Designers to help deliver high-impact, human-centred digital services for clients across the public and private sectors.
This is an opportunity to work within a multidisciplinary team, shaping services from discovery through to delivery. Ideal for someone experienced in navigating complexity, facilitating collaboration, and ensuring services meet both user and business needs.
The Role
As a Senior Consultant in Service Design, you’ll lead strategic planning for client services and act as a trusted advisor to stakeholders. You'll help design new propositions or evolve existing services by simplifying complexity, aligning teams, and advocating for user-centred outcomes.
You may also oversee a delivery team, manage dependencies across departments, and contribute to the internal Service Design Community of Practice.
Key Responsibilities
- Lead service design strategy, ensuring alignment with business and user goals
- Create and communicate service blueprints, value propositions, and experience maps
- Facilitate workshops, manage relationships, and drive consensus
- Propose approaches to complex organisational challenges
- Guide teams through Agile delivery, ensuring outputs remain user-focused
- Mentor colleagues and contribute to capability-building across the practice
Requirements
- Strong track record in end-to-end service design
- Experience working with senior stakeholders and delivery teams
- Advanced understanding of Agile methodologies
- Excellent facilitation, communication, and visualisation skills
- Background in service design, UX, business analysis, or product
- GDS/public sector experience is beneficial but not essential
Company Overview
They operate across the UK and are known for their transparent, agile approach. With a strong commitment to inclusion, wellbeing, and continuous learning, they support professionals in growing their careers while contributing to meaningful client outcomes.
Package
- Up to £70,000 base salary
- Hybrid working model (London-based)
- 25 days annual leave + public holidays
- Pension, life assurance, private healthcare options
- Volunteering days, wellbeing support, and flexible benefits
Interested?
This role is ideal for those ready to step into senior-level design leadership, with room for growth and the support of a high-performing team.
Reach out to learn more or apply today by contacting Anna-Jane Murphy at Anson McCade.
AMC/AJM/SSDHA
Reference: AMC/AJM/SSDHA
Postcode: London
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