Service Designer
£33,000 - £76,000 GBP
Onsite WORKING
Location: Central London, Greater London – United Kingdom Type: Permanent
Role: Senior Service Designer – Public Sector
Location: London (Hybrid Flexibility)
Salary Range: £33,000 - £76,000 + Benefits (Multiple roles and grades)
Are you passionate about designing services that make a real difference in people’s lives? Do you thrive in collaborative, agile environments where human-centred design is at the heart of everything? If so, we’d love to hear from you.
We’re looking for Service Designers to join a dynamic design studio that’s part of a global innovation network. You’ll be working on impactful public sector projects that aim to simplify complexity and deliver meaningful, inclusive services.
What You’ll Be Doing:
- Lead or support service design activities across discovery, alpha, beta, and live phases
- Conduct user research using a mix of qualitative and quantitative methods
- Map services and systems using tools like service blueprints, journey maps, and ecosystem diagrams
- Facilitate co-creation workshops and ideation sessions with users and stakeholders
- Prototype service components and test them for desirability and feasibility
- Translate insights into actionable service improvements and design recommendations
- Champion accessibility and inclusive design throughout the service lifecycle
- Mentor junior designers and contribute to the growth of the internal design practice
What You’ll Bring:
- 5+ years of experience in service design or a related discipline
- A strong portfolio showcasing end-to-end service design work
- Proficiency in human-centred and inclusive design practices
- Experience working in agile, multidisciplinary teams
- Excellent communication and storytelling skills
- Familiarity with GDS standards and public sector delivery
- Knowledge of accessibility standards (e.g., WCAG)
- Degree in Service Design, UX, HCI, or a related field
Why Join?
- Work on meaningful public sector projects that improve lives
- Be part of a global design network with a strong local presence
- Thrive in a culture that values collaboration, learning, and innovation
- Access flexible working options and a comprehensive benefits package
- Join a workplace that champions diversity, equity, and inclusion
Ready to design services that matter?
Apply now and help shape the future of public services.
Reference: AMC/JWH/SSDL1
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