Vacancy detail

3rd Line Support Engineer

£45,000 - £55,000 GBP

20% Bonus, £6,000 Car Allowance + more!

Onsite WORKING

Location: Central London, Greater London – United Kingdom Type: Permanent

3rd Line Support Engineer – Windows Infrastructure

Location: Central London (5 days on-site)
Salary: Up to £55,000 per annum
Additional Compensation:

  • 10% company bonus
  • 10% DV clearance bonus
  • £6,000 car allowance (option to take as cash)
  • On-call rota (1 week in every 4–5, compensated)

Benefits:

  • 10% pension contribution
  • 26 days annual leave + bank holidays
  • Private medical insurance
  • Certification support (training materials and exam fees covered)

Working Hours:
Coverage between 07:00–19:00, 37 hours per week (e.g., 07:00–15:00 or 08:00–16:00), shared across a team of five.

About the Role

This is a hands-on infrastructure support position within a secure MOD environment. You’ll work closely with engineering, SOC, and network teams to troubleshoot and maintain a range of systems. The role offers exposure to project work, including system upgrades and deployments, making it ideal for someone looking to move beyond ticket-based support.

Key Responsibilities

  • Troubleshooting infrastructure issues (Windows Server, RHEL, SAN, GPOs, WSUS, AD, AppLocker)
  • Collaborating with network, engineering, and SOC teams
  • Resolving escalated incidents with client leads
  • Patching and maintaining test/live environments
  • Working with PKI certificates and SIEM tools
  • Active Directory administration (accounts, groups, permissions)
  • Supporting engineering and test teams
  • Participating in a compensated on-call rota

Essential Skills

  • Windows Server support and configuration
  • Active Directory administration
  • Group Policy management
  • Windows OS support
  • Basic networking and patching
  • Storage and backup solutions
  • VMWare (preferred) or Hyper-V
  • Remote Desktop Services (RDS)

Desirable Skills

  • SharePoint
  • SQL Server
  • Microsoft Exchange

This is a great opportunity for an experienced infrastructure engineer who wants to contribute to meaningful projects and work in a collaborative, high-security environment.

Reference: AMC/JWH/TLSE1

#jawh

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